Frequently Asked Questions

Latunicinc.com was born as an innovative products superstore with customer-oriented goals from the very foundation of the Company. Whether it is our 365 days free returns policy, our price match guarantee, our phone or mail customer service, you will always find a person of our team behind all our processes.

We are Canada based company, shipping worldwide with high-quality procedures standards, devoted to service for excellence.

Do you have a physical retail location?

Yes. We operate online and offline and have a physical retail location.

19 Tarragona Blvd, Toronto, ON M6N 5C2, Canada

Payments

What payment methods do you accept?

We accept all major debit and credit cards including, Visa, MasterCard. American Express, Discover, JCB and Diners Club as well as PayPal Checkout.

Do you accept cash, checks, money orders, wire or bank transfers?

No. Instead, we’ve provided secure payment processing through Square, as well as through other payment gateways from brands you trust and love such as Paypal. Unfortunately, we are not able to accept cash as we only operate online. We do apologize for any inconvenience this may have caused.

How secure is payment processing?

Latunicinc processes payments using Square, the most trust, and reputable payment processing service provider. Square hold a PCI Service Provider Level 1 certified by a PCI-certified auditor. In the payments industry, this is the highest and most stringent level of certification available in the world. Square uses state of the art technology and security tools to ensure the safest payment processing in the industry.

Why has my payment been declined?

There are multiple reasons why your payment might be declined, but the top two reasons are:

  1. Your debit or credit card number does not match the CVV number on the back of your card.
  2. Your zip code does not match your billing or shipping address respectively.

Will I have to pay any additional sales taxes or customs duties?

Latunicinc does not have any jurisdiction or control of any duties, customs and taxes levied by the country or region to which your order is being shipped. Furthermore, we cannot provide an accurate estimate of charges and costs as they vary for every country respectively.

Because these fees are not charged or applied by us to your orders, please contact the appropriate jurisdiction. Usually, you would want to contact your local customs office to find out further information if you are unsure of any charges applied by them.

You (the buyer) will be liable and responsible for all import duties, customs and taxes applied by other jurisdictions to your order.

Shipping & Delivery

Do you ship worldwide?

Yes, we ship to most countries in the world and the cost of shipping will vary depending on your country of origin.

When will my order be shipped?

If your order is in stock and we process a transaction to your credit card, it will ship within one to three business days from the date you placed the order depending on the demand of each item respectively.

How long does it take for my order to arrive?

Our fulfillment center is currently in China. Our average shipping time is between 2-3 weeks for most products. Often times is less than that, but we rather under promise and over deliver. We ship worldwide so delivery times will vary depending on your location and country.

Note: Delivery times vary according to the final destination and may be influenced by Custom’s restrictions that are beyond our control. For this reason, some delivery times may be longer than our standard delivery times indicated in the chart below.

 

Country/Region Estimated Shipping Time
USA 7-15 business days
UK and Canada 10-20 business days
Europe 10-35 business days
Australia 7-15 business days
New Zealand 7-15 business days
HK, Taiwan, China 5-10 business days
Malaysia, Singapore 7-15 business days
Indonesia, Thailand 7-15 business days
Philippines 15-35 business days
Other parts of Asia 7-20 business days

 

Why has my order not fulfilled?

Due to the high volume of orders coming in, we require anywhere from 1-3 business days to process orders. An order confirmation email does not mean your order has been fulfilled. Instead, it means your order has been received and confirmed. In addition to an order confirmation email, you will receive another email notifying you of the fulfillment and dispatch of your order.

How do I change my shipping address?

We highly encourage you to double proof check your shipping address and billing addresses before placing an order with us, but do understand some mistakes can happen. If a change needs to be made to your order please contact us immediately and we will do our best to help, but we can’t make any promises. If our item has been shipped from our fulfillment centers we cannot make changes to the order.

If your parcel is returned to sender, you will be responsible for return shipping charges equaled to the sending shipping fee. For example, if the shipping cost was $4.95 to send you the parcel, you will be responsible for a $4.95 returning fee in addition to an extra $4.95 if you want us to send it back to you to the same or different address.

What are your delivery options?

Currently, we only ship via ePacket, USPS, China Post Ordinary Small Packet Plus, China post air mail etc.

We are a small business and don’t ship nearly as much as bigger companies so we don’t have exclusive discounted shipping prices with major carriers as they do. We want to keep your cost of shipping low, and USPS offers the best and most reliable service at the lowest cost to you.

I don’t live in the United States, Who will deliver my parcel?

All orders are shipped and tracked with epacket international shipping with the United States Postal Service who has partnerships around the world with trusted local carriers. If you do not reside in the United States, the carrier delivering your package will be the partner of USPS and will vary depending on your country.

Learn more about your local carrier and track your order.

I ordered more than one item, why have I received only one?

Our goal is to get your order to you as soon as possible which is why we sometimes use multiple fulfillment centers to fulfill your order. Rest assured your other packages will arrive during the estimated time period.

Order Confirmation & Tracking

I placed an order, but didn’t receive a confirmation email, what’s going on?

If your email was typed incorrectly during checkout, you should have received an order confirmation email within minutes after placing your orders. On rare occasions, order confirmation emails might be filtered into your spam folder so check there first. Also, you might have accidentally deleted the email. If you still can’t find it, contact us and we will resend an order confirmation email.

Will I receive a tracking number?

Yes. All orders are shipped via United States Postal Service (USPS). Once your order is fulfilled you will receive an email containing your tracking number. At checkout, you also have the option to receive order status information via Facebook Messenger so that you can always be in the loop of where your package is. Sometimes you won’t get tracking information if your country does not support ePacket international delivery system through USPS.

When will I receive order tracking information?

We will send your package tracking information within 24 hours of your order leaving the warehouse to the email address and/or Messenger you provided during checkout. If you do not receive tracking information from us within seven business days of your order, feel free to contact us.

How do I track my order?

Using the tracking number sent to you by email, refer to the chart below where you can track your package on these websites in your respective final destination.

 

Destination Country Carrier Tracking Site
All countries 17Track
United States USPS
Canada Canada Post 
Australia Australia Post
Norway Posten
Sweden PostNord SE
Denmark PostNord DK
China ZTO Post
Taiwan SF Express
Philippines PHL Post
India India Post

 

Why does my tracking number not work?

Upon receiving an email notifying you that your order has been fulfilled, shipped and on its way, please allow 2-4 business days for tracking to be activated. On average, this is the time it takes for your package to be scanned in the first customs checkpoint. Keep checking back and order status information will become available to you using the tracking number we provided. In the meantime, rest assured that your product is on its way to you.

I placed an order, why haven’t I received a tracking number?

If you received a confirmation email, your order has been received, but it has not been fulfilled. Once your order is fulfilled you will receive a tracking number via email, or Facebook Messenger if you opt-in at checkout. Only if you’re participating in a giveaway or contest your package might not include a tracking number to ensure you are receiving your goods for the lowest price possible.

Why do I have multiple tracking numbers?

Your order might be shipped in different packages. Although we try to consolidate our suppliers to only a best select few, sometimes your products may come from two or more of our fulfillment centers depending on product stock and availability.

Why am I not receiving order notification via email?

Email notifications are sent to the email address provided at checkout. If you used an email that is not yours, invalid, incorrect, or you accidentally mistype it, then you won’t be able to receive order notifications or any emails coming from us at Latunicinc.

If you are certain you provided us with the correct email address, then please verify your SPAM folder as sometimes email service providers filter emails incorrectly. When you’ve identified an email from us, make sure you drag it into your primary inbox as to ensure that all future order notifications and communications are delivered to you.

Depending on your email service provider, you should also add us a safe sender, as a contact, or “white list” us so that you don’t miss a beat.

Why am I not receiving order notifications on messenger?

Order notifications via Facebook Messenger is an extended notification service in addition to email notifications. This service is for your convenience and is only rendered if you consent to receive instant messaging notifications via Messenger during checkout and cannot be added on manually by us after you’ve placed your order.

Refunds & Returns

What is your refund policy?

Due to the nature of our goods being for personal use we are unable to accept returns or exchanges. Furthermore, we do not accept the return of goods because you changed your mind, made a data entry error while placing your order, or circumstances that are beyond our control have taken place.

When you receive your parcel, you are responsible for checking its content and the condition of the items you received. If you’ve noticed any damaged item, please contact us immediately within 72 hours of receiving your parcel.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

My package arrived damaged, What do i do now?

Although this rarely happens, sometimes packages arrive damaged. If you notice any damage(s) you should make note of it when receiving the delivery. If your item(s) arrived damaged, please contact us immediately and we will be in touch with you as soon as possible after your support ticket is submitted.

If more than 72 hours have passed since your product was received, unfortunately, we can’t offer you a replacement or refund.

How do I submit a refund or return request?

You must contact us and we will determine if you’re eligible for a return and/or refund on a case by case basis.

Where should I return shipments?

You must first verify with us to see if you’re eligible for a refund.

Do not return your package to the manufacturer before verifying if you’re eligible for a return. If you return your package to the sender before confirming with us, you (the buyer) will be responsible for return shipping charges equaled to the sending shipping fee. For example, if the shipping cost was $4.95 to send you the parcel, you will be responsible for a $4.95 returning fee in addition to an extra $4.95 if you want us to send it back to you to the same or different address.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

I sent my returned order, now what?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Why is my refund missing?

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Contact your bank next. There is often some processing time before a refund is posted. Credit card companies may take up to 10 business days before your refund is issued and reflected in your bank account. If you’ve done all of this and you still have not received your refund yet, please contact us.

Order Cancellations

Can I cancel my order?

We strive to provide you with a seamless shopping experience and educate you as must as possible on the nature of our product offerings by providing detailed product descriptions, sizing chart and other creative assets. It is your responsibility to read thoroughly and carefully to make an educated decision when purchasing any of the products in our catalog.

When an order is placed in our store. All sales are final. Order cancellations are not part of our policy.

Can I change my order?

We work really hard to ensure that we process orders as quickly as possible so that as a result you can receive them as soon as possible. You can make changes to your order only before you have submitted it. Unfortunately, we are unable to make any changes to your order once it has been placed.

We provide the most secure and smartest checkout experience possible to prevent you from making any data entry mistakes that will not allow us to serve you in the best way we can. For this reason, we do not accept returns or provide refunds on the basis that you changed your mind, or made a data entry mistake on your checkout page.